Total Customer Success
Total customer-success operating expense for the period — the sum of the CS lines. Shown as its own OpEx section (some companies fold CS into COGS; the default here is OpEx). One of the four OpEx section totals. — Finance KPI, I'mBoard-authored (editorial tier).
I'mBoard-authored (editorial tier)
No public third-party standard anchors this KPI yet, so I'mBoard authors and maintains the definition — transparently labeled as editorial tier. See the ontology methodology for the published vs editorial tier system and the back-attribution workstream.
Rogue ID: finance.total_cs
Type: Currency
Domain: Finance
Definition
Total customer-success operating expense for the period — the sum of the CS lines. Shown as its own OpEx section (some companies fold CS into COGS; the default here is OpEx). One of the four OpEx section totals.
Formula
total_cs = cs_payroll + cs_tools_software + other_cs.Why it matters
Isolates the retention investment so the board can weigh it against NRR.
How to interpret
Track against NRR and revenue; classification as OpEx vs COGS is a reporting choice (statementGroup).
Related KPIs
finance.cs_payrollfinance.cs_tools_softwarefinance.other_csfinance.total_opex
Source
I'mBoard editorial — authored and maintained by I'mBoard, first published 2026-04-01. No third-party standard is cited for this KPI; when one emerges, the definition is back-attributed and promoted to the published tier (a minor version bump). Read the ontology methodology for the published vs editorial tier system, attribution rules, and dispute process.
Stage relevance
| Company stage | Priority |
|---|---|
| Series A | Recommended |
| Series B | Recommended |
| Series C+ | Recommended |
| Public | Recommended |
Suggested for stages: Series A, Series B, Series C+, Public.
Default owning functions
- Finance
Machine-readable
- This KPI as JSON:
/api/ontology/finance/total_cs.json - All Finance KPIs:
/api/ontology/finance.json - Full catalog:
/api/ontology/index.json
Total COGS
Total cost of revenue for the period — the sum of the COGS lines. Subtracted from total revenue to produce gross profit. Includes only direct delivery costs; operating expenses (R&D, S&M, CS, G&A) sit below the gross-profit line. — Finance KPI, I'mBoard-authored (editorial tier).
Total G&A
Total general & administrative operating expense for the period — the sum of the G&A lines. One of the four OpEx section totals. — Finance KPI, I'mBoard-authored (editorial tier).